Terms of service

TERMS AND CONDITIONS

Last Updated: 5 July 2026

IMPORTANT - AUSTRALIAN CONSUMER LAW

These Terms and Conditions are subject to the Australian Consumer Law (ACL). The ACL provides consumer guarantees that cannot be excluded, restricted, or modified by these Terms. If any provision of these Terms conflicts with your rights under the ACL, the ACL will apply. Nothing in these Terms limits your statutory rights as a consumer.

 

 

1. AGREEMENT TO TERMS

By accessing, browsing, or using this website and making a purchase, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree to these terms, please do not use our website or make a purchase.

You represent that:

  • You are at least 18 years old or the age of majority in your jurisdiction

  • All information you provide is accurate, current, and complete

  • You are authorized to use any payment method you provide

  • You will use the Services lawfully and in compliance with all applicable laws

 

 

2. AUSTRALIAN CONSUMER LAW GUARANTEES

Consumer Guarantees

Under the Australian Consumer Law, all products purchased from Restvara come with consumer guarantees that:

For Products:

  • Goods must be of acceptable quality (safe, durable, free from defects, fit for purpose)

  • Goods must be as described or match any sample or demonstration model

  • Goods must be fit for any particular purpose you made known to us

  • These guarantees cannot be excluded and apply regardless of how long ago you purchased the product

For Services (if applicable):

  • Services must be provided with due care and skill

  • Services must be fit for any particular purpose you made known to us

  • Services must be completed within a reasonable time

Your Rights Under Consumer Guarantees

If a product has a MAJOR failure: You are entitled to choose either a refund, replacement, or repair. A major failure includes:

  • A serious problem that would have stopped you from buying the product

  • Safety issues

  • The product being significantly different from the description, sample, or demonstration

  • The product being unsafe or unable to be used for its expected purpose

If a product has a MINOR failure: We may offer repair or replacement. If we cannot fix it within a reasonable time, you can request a refund.

Time Limits:

  • You can claim a remedy within a reasonable time after discovering the problem

  • There is no set timeframe (e.g., 30 days, 1 year) - it depends on the nature of the product and how soon you notice the problem

  • For most goods, claiming within 1-2 years is generally considered reasonable

 

 

3. PRODUCTS AND DESCRIPTIONS

We have made every effort to provide accurate product descriptions, images, and pricing on our website. However:

  • Product appearance may differ from images due to your device settings, screen resolution, or color calibration

  • We do not warrant that product appearance, color, or quality will exactly match how it appears on your screen

  • All product descriptions and prices are subject to change without notice

  • We reserve the right to discontinue any product at any time

  • We reserve the right to limit quantities per customer or by location

Any errors or inaccuracies in product information do not affect your consumer rights under the ACL.

 

 

4. ORDERING AND PAYMENT

Placing an Order

When you place an order:

  1. You are making an offer to purchase

  2. We will send you an order confirmation email

  3. Your order is accepted once we confirm and process payment

  4. We may decline any order at our sole discretion

You represent and warrant that:

  • Your purchases are for personal or household use only, not for resale or commercial purposes

  • All payment and delivery information is accurate and complete

  • You are authorized to use any payment method provided

Payment

  • Prices displayed include GST (where applicable) but may not include shipping

  • Payment must be received and processed before your order is accepted

  • We accept [INSERT PAYMENT METHODS]

  • You agree to pay all charges, including shipping and applicable taxes

  • Price changes do not affect orders already placed

 

 

5. SHIPPING AND DELIVERY

Delivery

  • All delivery timeframes are estimates only and not guaranteed

  • Risk of loss passes to you once the item is handed to the carrier

  • We are not responsible for delays caused by:

    • Shipping carriers (Australia Post, couriers, etc.)

    • Customs clearance

    • Weather or natural disasters

    • Events beyond our reasonable control

Responsibility

We are not liable for any shipping delays, lost shipments, or delivery failures caused by the carrier or other circumstances beyond our control.

If your item doesn't arrive:

  1. Contact us at restvarasupport@gmail.com with your order number

  2. We will investigate with the carrier

  3. If the item is lost, we will arrange a replacement or refund

 

 

6. RETURNS AND REFUNDS POLICY

Australian Consumer Law Guarantees

All products sold by Restvara are covered by the Australian Consumer Law (ACL). ACL guarantees apply automatically to all purchases and cannot be excluded. If a product has a major defect, is unsafe, or significantly differs from our description, you're entitled to a refund or replacement—regardless of how long ago you purchased it. For minor defects, we'll offer to repair, replace, or refund at our discretion.

30-Day Change of Mind Returns

If you change your mind about a purchase, you can request a return within 30 days of delivery. To be eligible:

  • The item must be unused and unopened (or in resaleable condition)

  • Original tags must be attached

  • Item must be in original packaging

  • You must have proof of purchase

Return Shipping: Return shipping costs are the customer's responsibility for change of mind returns. We recommend using tracked shipping so you can monitor your return.

Refund Processing: Once we receive your return and inspect the item to verify it meets the above conditions, we'll process your refund within 5 business days. Please allow an additional 5-10 business days for your bank to deposit the funds into your account.

Items Not Meeting Conditions: If your returned item doesn't meet the eligibility requirements above (e.g., opened, tags removed, damaged beyond normal handling), we may decline the return or deduct a reasonable restocking fee (up to 10% of the purchase price) to cover inspection and restocking costs.

How to Start a Change of Mind Return

  1. Contact us at restvarasupport@gmail.com with your order number and reason for return

  2. We'll confirm whether your return is accepted

  3. We'll provide you with return instructions and our return address

  4. Send your item to the address we provide

  5. Include your order number in the parcel

  6. Use tracked shipping

Items sent without prior approval will not be accepted and will not be refunded. We will not accept responsibility for lost or damaged items sent without authorization.

Damaged or Faulty Items

If your item arrives damaged, defective, faulty, or incorrect, contact us immediately at restvarasupport@gmail.com We will:

  • Arrange a replacement or refund at no cost to you

  • Cover all return postage

  • Process your claim promptly

Provide photos of the damage/defect if possible to help us process your claim faster.

Refund Timeline

Once your return is approved:

  • Refund is processed within 5 business days of inspection

  • Your bank/payment provider may take additional time to process

  • If you haven't received your refund after 15 business days, contact us immediately

Return Address

Return address will be provided upon approval.

 

 

7. PRIVACY AND PERSONAL INFORMATION

All personal information you provide is subject to our Privacy Policy [LINK]. By using our website, you consent to:

  • Collection and use of your personal information as outlined in our Privacy Policy

  • Information being stored securely

  • Contact via email for order updates and customer service

We will never share your personal information with third parties without your consent, except as required by law.

 

 

8. INTELLECTUAL PROPERTY

All content on our website, including text, images, logos, product descriptions, and designs, is owned by Restvara or its licensors and protected by Australian and international copyright laws.

You may not:

  • Reproduce, distribute, or modify any content without written permission

  • Use our trademarks, logos, or brand names without permission

  • Create derivative works from our content

  • Use any content for commercial purposes

Unauthorized use may violate copyright and trademark laws.

 

 

9. WEBSITE USE RESTRICTIONS

You agree not to:

  • Use the website for any unlawful or fraudulent purpose

  • Violate any Australian law or regulation

  • Infringe our intellectual property rights or anyone else's

  • Harass, abuse, or harm any person

  • Transmit viruses, malware, or harmful code

  • Spam or send unsolicited communications

  • Impersonate anyone or misrepresent your identity

  • Interfere with the website's operation or security

  • Use automated tools, scraping, or bots to access the website

  • Circumvent any security measures

We reserve the right to suspend or terminate your access immediately if you violate these terms.

 

 

10. DISCLAIMERS AND LIABILITY LIMITS

Disclaimer

While we have made every effort to ensure the accuracy of information on our website, we do not warrant that:

  • All information is completely accurate or error-free

  • The website will be uninterrupted or secure

  • All products will meet your specific expectations

However, this disclaimer does not apply to:

  • Consumer guarantees under the Australian Consumer Law (which cannot be disclaimed)

  • Your legal rights as a consumer in Australia

  • Any liability for loss caused by our negligence or breach of contract

Liability Limit

To the extent permitted by the Australian Consumer Law, we are not liable for:

  • Indirect, incidental, or consequential damages

  • Lost profits, revenue, or data

  • Any damage arising from your use of the website or products

However, this limitation does not apply to:

  • Death or personal injury caused by our negligence

  • Loss or damage that cannot be limited by law

  • Your statutory consumer rights under the ACL

 

 

11. INDEMNITY

You agree to indemnify and hold harmless Restvara from any claims, damages, losses, or costs (including legal fees) arising from:

  • Your breach of these Terms

  • Your violation of any law

  • Your use of the website or products

  • Any claim by a third party related to your conduct

 

 

12. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for:

  • The content or accuracy of third-party sites

  • Any products or services offered by third parties

  • Any loss or damage from accessing third-party sites

Please review third-party terms and policies before using their services.

 

 

13. CHANGES TO THESE TERMS

We may update these Terms and Conditions at any time. Changes will be posted on this page with an updated date. Your continued use of the website constitutes acceptance of any changes.

For material changes, we will notify you via email at the address provided in your account.

 

14. CONTACT US & ABOUT US

Business Name: Restvara
Contact Email: restvarasupport@gmail.com
ABN: Pending

For questions, complaints, or concerns about these Terms and Conditions or our products, please contact us.

If you have a complaint, we will:

  1. Acknowledge your complaint within 1 business day

  2. Investigate and respond within 5 business days

  3. Work to resolve the issue promptly

If you're not satisfied with our response, you can contact the Australian Competition and Consumer Commission (ACCC) at accc.gov.au or call 1300 302 502.

 

 

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