Refund policy

Return and refund policy

Australian Consumer Law Guarantees

All products sold by Restvara are covered by the Australian Consumer Law (ACL). ACL guarantees apply automatically to all purchases and cannot be excluded. If a product has a major defect, is unsafe, or significantly differs from our description, you're entitled to a refund or replacement—regardless of how long ago you purchased it. For minor defects, we'll offer to repair, replace, or refund at our discretion.

30-Day Change of Mind Returns

If you change your mind about a purchase, you can request a return within 30 days of delivery. To be eligible:

  • The item must be unused and unopened (or in resaleable condition)

  • Original tags must be attached

  • Item must be in original packaging

  • You must have proof of purchase

Return Shipping: Return shipping costs are the customer's responsibility for change of mind returns. We recommend using tracked shipping so you can monitor your return.

Refund Processing: Once we receive your return and inspect the item to verify it meets the above conditions, we'll process your refund within 5 business days. Please allow an additional 5-10 business days for your bank to deposit the funds into your account.

Items Not Meeting Conditions: If your returned item doesn't meet the eligibility requirements above (e.g., opened, tags removed, damaged beyond normal handling), we may decline the return or deduct a restocking fee from your refund.

How to Start a Return

  1. Contact us at restvarasupport@gmail.com with your order number and reason for return

  2. We'll confirm whether your return is accepted

  3. Once your return is approved, we'll email you our return address and instructions. Please ship your item back to us.

  4. Include your order number in the parcel

Items sent without prior approval will not be accepted.

Damaged or Faulty Items

If your item arrives damaged, defective, or incorrect, contact us immediately at restvarasupport@gmail.com. We'll arrange a replacement or refund at no cost to you, including return postage.

Refund Timeline

Once your return is approved:

  • Refund is processed within 5 business days

  • Your bank/payment provider may take additional time to process

  • If you haven't received your refund after 15 business days, contact us

Questions?

Contact us at restvarasupport@gmail.com for any questions about returns or refunds.