Shipping policy

SHIPPING POLICY

Last Updated: 5 July 2026

 

 

FREE SHIPPING

We offer free standard shipping on all orders within United States, with no minimum purchase required.

Shipping Includes:

  • Free delivery to your United States address

  • Tracking number provided with all orders

  • Full insurance coverage during transit

 

 

DELIVERY TIMEFRAMES

Standard Delivery (Free)

Estimated Delivery: 8-14 business days from order confirmation

Please note: These timeframes are estimates only and are not guaranteed. Delivery times may vary based on:

  • Your location (remote areas may take longer)

  • Customs clearance (for items sourced internationally)

  • Carrier capacity and processing times

  • Public holidays and weekends

  • Weather and unforeseen circumstances

We are not liable for delays caused by:

  • Shipping Company: International Logistics Partner
    Your order will be shipped via an international logistics network. Actual carrier may vary based on routing and destination. Tracking will be provided via email.

  • Customs processing or import delays

  • Events beyond our control

  • Third-party logistics providers

Order Processing Time

Orders are processed within 1-2 business days. Your tracking number will be emailed once your item ships.

 

 

FAST DELIVERY GUARANTEE

If your order does not arrive within 30 days of dispatch, you are entitled to:

Option 1: Refund or Replacement

  • Request a full refund, OR

  • Request a replacement item shipped at no cost to you

To claim:

  1. Contact us at support@troxara.com with your order number

  2. Provide proof of the original order date

  3. We will process your claim within 5 business days

 

 

PACKAGE LOST OR DAMAGED

If your package is lost or damaged in transit, we will:

Lost Package

  • Investigate the claim with the carrier

  • Provide you with a full refund once the claim is confirmed, OR

  • Replace your item at no cost to you

What you need to provide:

  • Original order confirmation

  • Proof of delivery attempt (if applicable)

  • Photos if the package is damaged

Damaged Items

  • If the item arrives damaged, contact us immediately at zacecom1@gmail.com

  • Provide photos of the damage

  • We will arrange a replacement or refund at no cost to you

  • We will arrange return postage if needed

Timeline: Claims are investigated within 5-10 business days. Replacement or refund processed within 10 business days of claim approval.

 

 

TRACKING YOUR ORDER

Tracking Number

  • You will receive a tracking number via email once your order ships

  • Use this to monitor your delivery with the carrier

  • Tracking is typically updated within 24 hours of shipment

Not Received Tracking?

  • Check your spam/junk folder

  • Contact us at restvarasupport@gmail.com with your order number

 

DELIVERY ADDRESS

Delivery is available to:

  • All 50 U.S. states
  • Washington, D.C.
  • U.S. territories (where supported by the shipping carrier)

We cannot deliver to:

  • PO Boxes (unless supported by the selected shipping carrier)
  • APO/FPO/DPO military addresses (unless specifically offered at checkout)
  • International addresses outside the United States

If you require delivery outside the United States, please contact us before placing your order.

 

RISK OF LOSS

Once we hand your package to the carrier:

  • Risk of loss or damage passes to you

  • We are not liable for delays or loss during transit (unless caused by our negligence)

  • We recommend tracking your package and providing a signature on delivery for high-value items

 


RETURNS SHIPPING

For Change of Mind Returns

  • Return shipping costs are your responsibility

  • Use tracked shipping

  • Include your order number in the parcel

For Faulty or Damaged Items

  • We cover all return postage costs

  • We will provide you with a prepaid return label if possible

  • Contact us at support@troxara.com before returning

 

 

FREE RETURNS WITHIN 90 DAYS

Extended Return Window

While our standard change of mind return period is 30 days, we offer an extended return window of 90 days from delivery for unopened, unused items.

90-Day Returns:

  • Must be unopened and in original condition

  • Original tags and packaging required

  • You pay return shipping

  • We refund within 5 business days of receipt and inspection

 

 

SHIPPING COSTS AT CHECKOUT

Free Shipping applies to:

  • All orders within United States

  • Standard delivery (8-13 business days) However, estimated days can vary on your location and customs processing.

Shipping is NOT free if you:

  • Require signature on delivery

  • Request a faster shipping method

  • Need international shipping (contact us for quotes)

 

 

INTERNATIONAL SHIPPING

We currently ship to United States only. However, if you have special requests for international shipping, contact us at restvarasupport@gmail.com for a shipping quote.

 

 

CUSTOMS & IMPORT DUTIES

Orders shipped within the United States are not subject to import duties or customs fees.

If an order is shipped from an international warehouse, it may be subject to U.S. Customs and Border Protection requirements. Any applicable:

  • Import duties
  • Customs fees
  • Taxes or other government charges

are the responsibility of the customer unless otherwise stated at checkout.

These charges are:

  • Your responsibility to pay
  • Assessed by U.S. Customs or the shipping carrier, not by us
  • Not included in the product price or shipping cost
  • Collected by the carrier or customs authority when applicable

We are not responsible for customs processing delays or any import-related fees

 

DELAYED DELIVERY COMPENSATION

If your order is delayed beyond the estimated business days (and not due to events beyond our control):

You are entitled to:

  • A refund of the shipping cost (if not free shipping), OR

  • A full refund if you no longer want the item

To claim compensation:

  1. Contact us at restvarasupport@gmail.com

  2. Provide your order number and expected delivery date

  3. Allow 30 days from original dispatch before claiming delay

  4. We will respond within 5 business days

 

 

SECURITY & PRIVACY

Safe Payments:

  • All transactions are encrypted and secure

  • We do not store your full credit card details

  • Payment processing is handled by Shopify Payments. We do not store your full credit card details. Your payment information is never shared with third parties.

  • Your payment information is never shared with third parties

Secure Personal Details:

  • We protect your personal information with industry-standard security

  • Your data is stored securely and never sold to third parties

  • For full details, see our Privacy Policy 

 

 

SHOP SUSTAINABLY

Our Commitment:

We are committed to sustainable shipping practices:

  • We minimize packaging waste

  • Packaging is recyclable and eco-friendly where possible

  • We work with carriers to optimize delivery routes and reduce carbon footprint

Your Role:

  • Recycle packaging materials

  • Return excess packaging for reuse if requested

  • Choose consolidated shipping if ordering multiple items

 

 

SPECIAL REQUESTS

Gift Wrapping

  • Not currently available

  • Contact us at support@troxara.com for custom requests

Specific Delivery Date

  • We cannot guarantee specific delivery dates

  • Contact us for special requests before purchasing

 

 

CONTACT US

For shipping questions, issues, or concerns:

Email: restvarasupport@gmail.com
Business: Restvara
Response Time: Within 1 business day

If you experience a shipping issue:

  1. Contact us with your order number and details

  2. Provide photos if the item is damaged

  3. We will investigate and resolve within 5 business days

  4. We will offer a refund, replacement, or compensation as appropriate

Escalation: If you're not satisfied with our response, you can contact the Australian Competition and Consumer Commission (ACCC) at accc.gov.au or call 1300 302 502.

 

 

AUSTRALIAN CONSUMER LAW

Your rights under Australian Consumer Law (ACL) are not affected by this Shipping Policy.

If an item does not arrive within a reasonable time or arrives damaged/faulty, you may be entitled to a refund, replacement, or repair under ACL—regardless of our stated timeframes.

For more information about your consumer rights, visit the ACCC website at accc.gov.au.

 

 

© Craftova 2026. All rights reserved.

Trade name: Craftova

Email: restvarasupport@gmail.com

ABN: (Pending)